About


Joann Sour

FAQ


  • Where is the store based?

    Hagerstown, MD

  • Do you accept orders placed outside of the US?

    Unfortunately, not at this time. (The tariff situation is the primary reason why. I wish this wasn't the case.)

  • How long will it take to receive my order?

    I will try my best to get items in the mail within 7 business days, Items are shipped with the USPS, so the rate at which you receive those items after that initial 7-day period is highly dependent upon the degree of service provided by the courier. Please check shipping estimates provided by USPS.com for a more precise estimate.

  • What is Storenvy?

    This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

  • How do I pay for my order? Is it secure?

    The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

  • What if something is wrong with my order?

    If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.